Question 1

What are Yodda visits?

Accepted Answer

Select services in our catalogue are delivered via on-ground assistance with our Field Care Representatives. In such cases, Yodda Visits are utilised.

Question 2

Are you available 24/7?

Accepted Answer

For emergencies, we are available 24/7. For routine service requests, we are available Monday through Saturday, 9:30 AM to 6:30 PM.

Question 3

I have a question. How can I reach you?

Accepted Answer

You can reach us at info@yodda.com or WhatsApp us at +91 96997 66900.

Question 4

How many Yodda visits do my parents have?

Accepted Answer

Our plans come with a fixed number of Yodda Visits. In case your parents require more, Yodda Visits may be purchased at applicable rates ranging from INR 750 to INR 1,500. Applicable taxes extra.

Depending on the plan that you opt for, a set number of Yodda Visits are utilized each month. To avoid losing valuable support, we strongly recommend that your parents make full use of these visits every month.

Question 5

How long is each Yodda visit?

Accepted Answer

Each Yodda Visit lasts up to 2 hours.

Question 6

Is there a number I can dial for emergencies?

Accepted Answer

Yes, there is. We will give this number to your parents during their onboarding process.

Question 7

How are you keeping my data secure?

Accepted Answer

We prioritize the security of your data through comprehensive, industry-leading measures designed to safeguard your information. Our commitment to maintaining the highest standards of data security ensures that your personal and financial details are protected with the utmost care and expertise.

Question 8

Are Yodda Visits complimentary during an emergency?

Accepted Answer

The first 4 hours of an active emergency are complimentary. Once 4 hours have been exhausted, Yodda Visits may be utilised for further assistance.

Question 9

What happens with my money if I decide to discontinue your service?

Accepted Answer

Our annual plans include a 1-month free cancellation option and a 3-month pro-rated refund policy. Our biannual plans offer a 15-day free cancellation period and a 1-month pro-rated refund option.

Question 10

What is the emergency fund, and how much money can I put into this?

Accepted Answer

The emergency fund is exclusively for use in urgent situations, ensuring prompt and efficient handling of emergencies. While there's no limit to the amount you can deposit, we suggest starting with a minimum of INR 50,000.

Question 11

What is the expense fund, and how much money can I put into this?

Accepted Answer

The expense fund is used for all routine service delivery, such as doctor appointments or grocery deliveries. While there's no limit to the amount you can deposit, we suggest starting with a minimum of INR 20,000.

Question 12

What if I need an ambulance to take my parents back home from the hospital?

Accepted Answer

We can arrange for a paid ambulance service to take your parents back home from the hospital.

Question 13

Are your charges inclusive of all taxes?

Accepted Answer

No, our charges do not include taxes, payment processing charges, and bank conversion charges for foreign currency, if applicable.

Question 14

None of the listed services meet my requirements. Can I customise a plan?

Accepted Answer

Yes, please reach out to sales@yodda.net (sales@yodda.net)or call +91 96997 66900 to discuss your requirements!

Question 15

When do you resolve an emergency?

Accepted Answer

We resolve an emergency once the elder is placed under professional care. Any further assistance there onwards is handled as a routine service request, such as for diagnostics or medicine deliveries.

Question 16

Will my free inclusions carry-over when I renew or upgrade my plan?

Accepted Answer

No. You will receive a fresh set of inclusions when you renew or upgrade your plan while the older unused inclusions will no longer apply.

Question 17

Do your provide assistance with hospital discharge procedures?

Accepted Answer

Yes, Yodda Visits may be utilised for assistance with hospital discharge procedures.

Question 18

How does your onboarding process work?

Accepted Answer

Our onboarding process is designed to collect essential information, from medical details to bill payment data, ensuring a seamless service for your plan. This thorough approach guarantees that every aspect is meticulously addressed and that your parents are comfortable and familiarised with our team.

Question 19

How does your free ambulance inclusion work?

Accepted Answer

In case of an emergency, we will cover the cost of a one-way ambulance for your parents up to INR 3,500. T&C apply.

Question 20

Can you help me find a caretaker?

Accepted Answer

Yes, we can help you find a caretaker. Get in touch with our team and let us know your requirement!

Question 21

How do you manage routine service requests and emergencies?

Accepted Answer

Each request we receive is unique, yet they are managed efficiently via curated standard operating procedures. Our team of professional staff collaborate with advanced backend technology and follow ISO-certified processes, ensuring high-quality and timely service is consistently delivered.

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